Privacy Policy

Load2Door ("we", "us", "our") operates the website load2door.com and provides moving and transport services across Ireland. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, request a quote or engage our services.

By using our website or submitting your details through our quote form, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information you provide directly

When you request a moving quote, contact us or use our services, we may collect:

• Your name, email address and phone number
• Collection and delivery addresses (including Eircode, floor level and lift availability)
• Details about your move (service type, property size, preferred date, inventory of items, notes)
• Whether you need a ride along with the move
• Any photos or additional information you choose to share

1.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type, device type and operating system
• Pages visited, time spent on site and referring URL
• Cookie identifiers and tracking pixels (see Section 5)

1.3 Information from third-party platforms

If you reach our website through an advertisement or social media link, we may receive campaign identifiers such as click IDs from Meta (Facebook/Instagram), Google Ads or TikTok. These help us understand which advertisements led you to our site and measure their effectiveness.

2. How We Use Your Information

We use the information we collect to:

• Provide you with a personalised moving quote via WhatsApp or email
• Communicate with you about your move, including scheduling and confirmation
• Process payments and issue receipts
• Improve our website, services and customer experience
• Measure advertising performance and optimise our marketing campaigns
• Comply with legal obligations under Irish and EU law
• Prevent fraud and protect our legitimate business interests

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Contract: Processing is necessary to provide you with a quote and deliver our moving services
• Legitimate interest: We have a legitimate interest in marketing our services, improving our website and understanding how customers find us
• Consent: Where required, we obtain your consent before sending marketing communications or placing non-essential cookies
• Legal obligation: We may process data to comply with tax, accounting or other legal requirements

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Hosting providers, payment processors and communication tools (such as WhatsApp) that help us operate our business
• Advertising platforms: Meta (Facebook/Instagram), Google Ads and TikTok receive anonymised or hashed event data to measure ad performance. This may include hashed email addresses, phone numbers and conversion events
• Legal authorities: If required by law, court order or to protect our legal rights

All third-party providers are required to handle your data in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and form progress
• Analyse website traffic and user behaviour
• Measure advertising effectiveness across platforms

5.1 Types of cookies we use

Type	Purpose	Examples
Essential	Required for the website to function properly	Session cookies, security tokens
Analytics	Help us understand how visitors use our site	Google Analytics, page view tracking
Marketing	Track ad performance and conversions	Meta Pixel (_fbp, _fbc), Google Ads (gclid), TikTok Pixel (_ttp)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5.2 Conversion tracking

We use server-side conversion tracking (Conversions API) for Meta, Google Ads and TikTok. This means some conversion data is sent directly from our server to the advertising platform, using hashed identifiers, to improve measurement accuracy. No raw personal data is shared in plain text with advertising platforms.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy:

• Quote requests: Retained for up to 24 months after your last interaction
• Completed moves: Retained for up to 7 years for tax and accounting purposes
• Marketing data: Retained until you withdraw consent or request deletion
• Website analytics: Aggregated data may be retained indefinitely; identifiable data is deleted within 14 months

7. Your Rights Under GDPR

As a data subject under EU/EEA law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we limit the processing of your data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include:

• Encrypted connections (HTTPS/TLS) across our entire website
• Restricted access to personal data on a need-to-know basis
• Secure server infrastructure with regular security updates
• Hashing of sensitive data before transmission to third-party platforms

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or have a complaint about how we handle your data, please contact us:

You also have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority for data protection:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.