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These Terms and Conditions ("Terms") govern your use of the website load2door.com and the moving services provided by Load2Door ("we", "us", "our"). By using our website, requesting a quote or booking a move, you agree to these Terms in full.
Load2Door provides moving and transport services across Ireland, including home moves, apartment moves, office relocations, partial moves and storage moves. The scope of each job is defined by the details provided in your quote request and confirmed through WhatsApp before the move.
We reserve the right to decline any booking if the job falls outside our capabilities or if the information provided is materially inaccurate.
All quotes are based on the information you provide through our online form and any follow-up communication. Quotes are valid for 14 days from the date they are sent unless otherwise stated.
The quoted price includes loading, transport, unloading and standard stair or access handling as described at the time of quoting. If the actual move differs significantly from what was described (for example, substantially more items, undisclosed access difficulties or extended waiting time), we will inform you before any adjustment is made.
All prices are quoted in Euro (EUR) and are inclusive of VAT where applicable.
A booking is confirmed when you accept the quote and agree on a date and time through WhatsApp or email. Once confirmed, we reserve a slot for your move. Confirmation constitutes your agreement to these Terms and to the quoted price.
If you need to change the date, time or scope of your move, please let us know as early as possible. We will do our best to accommodate changes, subject to availability. Significant changes to the scope of the move may require an updated quote.
You may cancel a confirmed booking at any time by notifying us via WhatsApp, email or phone. If you cancel with less than 24 hours' notice before the scheduled move, we may charge a cancellation fee of up to 50% of the quoted price to cover lost scheduling and preparation costs.
We reserve the right to cancel or reschedule a move in exceptional circumstances, including severe weather, vehicle breakdown or safety concerns. In such cases, we will notify you as soon as possible and offer an alternative date at no additional cost. If no suitable alternative can be arranged, you will receive a full refund of any amount already paid.
To help ensure a smooth move, you agree to:
Failure to meet these responsibilities may result in delays, additional charges or the inability to complete the move as planned.
For safety and legal reasons, we cannot transport the following:
If any of the above items are found during the move, we reserve the right to refuse to transport them.
We take reasonable care when handling, loading, transporting and unloading your belongings. Standard protection measures include blankets, wrapping and secure stacking where appropriate.
However, we are not liable for damage caused by:
If you believe any item was damaged during the move, please notify us within 48 hours with photographs and a description. We will review the claim fairly and promptly.
Our liability for loss or damage to your belongings during a move is limited to the reasonable market value of the item at the time of the move, subject to a maximum of €500 per item unless a higher value is agreed in writing before the move.
We are not liable for any indirect, consequential or special losses arising from the move, including loss of earnings, business interruption or costs arising from delayed access to your belongings.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud.
Payment is due upon completion of the move unless otherwise agreed in advance. We accept payment by bank transfer, cash or other methods confirmed at the time of booking.
If payment is not received within 7 days of the completed move, we reserve the right to charge interest at 2% per month on the outstanding balance and to recover reasonable collection costs.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather, natural disasters, road closures, government actions, public health emergencies, strikes or civil unrest.
All content on load2door.com, including text, images, logos, design elements and code, is owned by Load2Door and protected by copyright and intellectual property laws. You may not copy, reproduce, distribute or use any content from our website without our prior written consent.
You agree to use our website for lawful purposes only. You must not attempt to gain unauthorised access to any part of the website, interfere with its operation, submit false information through our forms or use automated tools to scrape content or data.
Our website may contain links to third-party websites, including WhatsApp and social media platforms. We are not responsible for the content, accuracy or practices of these external sites. Your use of third-party sites is governed by their own terms and policies.
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy. By using our website and services, you consent to the collection and processing of your data as described in those policies.
These Terms are governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ireland.
We may update these Terms from time to time. Changes take effect when published on this page with an updated "Last updated" date. Continued use of our website or services after changes are published constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms, please contact us:
